Frequently Asked Questions

What are Frolicat® toys ?

FroliCat® toys are interactive and laser toys designed to get your cat playing. The laser pointers are perfectly safe, and your pets are sure to love chasing that little red dot all over the house. Our toys are more interesting than traditional toys such as feather teasers, crinkle balls, or plastic mice because they play with your pet automatically. You don’t have to toss toys for your cat to chase or wave a feather teaser in front of your cat for hours waiting for her to pounce on it. FroliCat toys move in unpredictable patterns, just like your cat’s natural prey, and most cats find this irresistible.

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Where can I buy these products ?

FroliCat® toys are available in many retail stores and online stores.  You can also purchase FroliCat toys directly from us at PetSafe.net.

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Is the laser safe for my pet’s eyes ?

The laser toys contain a low-level laser, which is considered safe for animals and people when used in accordance with the included instructions. We work actively with the FDA throughout the development process and have reached out to a veterinary ophthalmologist who feels these toys pose little to no risk to animals when used properly. We use our toys with our pets at home.

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Do pets get a chance to ‘catch’ the laser ?

The BOLT laser occasionally stops during the play mode for a few seconds. This allows your pet to ‘catch’ the laser before it starts moving again.

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How are the toys powered ?

All of our laser toys use low-level lasers. BOLT operates with 4 AA batteries. DART, DART DUO™, and POUNCE™ toys operate with 3 AA batteries.

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What is the best way to play with the laser toys ?

Veterinarians recommend you supervise pets while playing with laser toys. Always follow the instructions in the user manual.

It is also important to provide tangible rewards such as treats and affection during play with lasers.

When first starting out, we recommend starting in Manual Mode to observe your pet’s reactions to the new toy.

 

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What are the differences between BOLT and DART ?

BOLT DART
Random laser patterns on floor or wall Circular random laser patterns on the floor
Place on a shelf, table, or hand Place on the floor
Auto or manual mode Auto mode only
1 speed setting 4 speed settings
15 minute playtime 5, 10, 15, or 20 minute playtime

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How can I control BOLT ?

You can aim the toy to project on the floor, walls, or other objects. There is an adjustable mirror which allows you to change the angle of the laser to increase or decrease the size of the play area.

There are two plays settings, Automatic Mode and Manual Mode. When you turn the BOLT on, Automatic Mode is activated so the laser moves automatically in a random pattern and will automatically turn off after 15 minutes. In Manual Mode, the laser remains still so you can maneuver the laser with your hand to interact directly with your pet.

 

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Does BOLT have a Manual Mode ?

Yes, BOLT has a Manual Mode. In Manual Mode, the laser stays on but the motor does not rotate. This allows you to hold the BOLT in your hand and aim it wherever you like to create your own laser patterns. In Manual Mode, the BOLT will automatically turn off after 15 minutes. Press the on/off button to turn off the BOLT before 15 minutes.

To activate Manual Mode, press on/off button to turn the BOLT on. Press on/off button and hold for 3 seconds.

 

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How long does BOLT run in Automatic Mode ?

BOLT auto mode lasts 15 minutes. When BOLT is first turned on it is in the auto mode and after 15 minutes of play, BOLT will turn off. You can also turn off BOLT before the 15 minutes expire by pressing the on/off button.

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How can I control DART ?

DART has 4 different speed settings and 4 different timer settings. When the DART is first turned on, it is on the first speed and the 5 minute timer. To adjust the timer from 5, 10, 15, or 20 minutes, simply push the ‘Timer’ button. To increase the speed interval, push the ‘Speeds’ button.

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How long does DART run in Automatic Mode ?

The length of the DART play mode can be adjusted using the timer. The DART timer can be set to turn off after 5, 10, 15, or 20 minutes.

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How long does the POUNCE™ toy run in the One-Time-Play Mode ?

Each play session lasts 10 minutes.

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Does the POUNCE™ toy have a Manual Mode ?

No, the toy does not have a Manual Mode. You can set the speed of Marshal Maus™ electronic mouse moves with 4 different speed settings.

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Does FLIK have a timer ?

No, FLIK does not have a timer, so playtime only ends when you turn it off. It’s perfect for cats who don’t want to stop playing!

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What is the FLIK string made of ?

FLIK has a soft, rubberized string.

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What surfaces work best with SWAY ?

SWAY’s powerful magnet works on a vast number of surfaces, including all wood and glass surfaces up to one inch thick. SWAY also works with kitchen counters and shelves. However, the SWAY should not be used on surfaces deeper than one inch thick because the magnet will not stay attached during cat play.

We recommend you observe your cat playing with the SWAY on new surfaces. Test the SWAY to ensure it will not scratch the surface and that it is secure before play begins. Always use the SWAY in accordance with the instructions in the user manual.

 

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How do you attach the SWAY™ toy to a new surface ?

Twist the top and bottom half to open. Connect the top magnet to the bottom magnet with a table or shelf in between. The surface can be either horizontal or vertical. We recommend you observe your cat playing with the toy on new surfaces. Test the toy to ensure it will not scratch the surface and that it is secure before play begins.

 

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How do I activate the TWITCH Play While You Are Away Mode ?

To set the Play While You Are Away Mode, press and hold the on/off button until the TWITCH chirps 3 times. The 3 audible chirps indicate TWITCH will cycle through 3 play sessions.

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How long does TWITCH run in the Play While You Are Away Mode ?

Each play session will last 10 minutes. The time between sessions is 2 hours. The total Play While You Are Away session lasts 4.5 hours.

After TWITCH chirps 3 times to indicate it has entered Play While You Are Away Mode, the first 10-minute play session will begin. The play session is followed by a 2-hour downtime. After 2 hours, TWITCH will chirp twice to indicate there are two play sessions remaining and the second 10-minute play session will begin. This is followed by two more hours of downtime, after which TWITCH will chirp once to indicate that the last and final 10-minute play session is about to begin.

After the third and final play session, TWITCH shuts off completely until reactivated for one-time play or another Play While You Are Away cycle.

 

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How long does TWITCH run in the One-Time-Play Mode ?

Once you turn on the TWITCH, it starts in the One-Time-Play Mode. In this mode, TWITCH will run for 10 minutes before it automatically shuts off.

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What are the teasers made of ?

The teasers are made from the highest quality real feathers. The ball portion of the teaser comes in different materials and consists of sisal, yarn, or threaded material. The teasers are furry and feathery with bells and streamers that will have your cat playing in no time. There are 3 teasers per pack.

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